Returns & Exchanges

At Your KAYA, we want you to feel confident in your skincare and body care routine. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Products

Carefully place the items in their original packaging to ensure they are protected during transit; please note that for hygiene reasons, products must be unopened.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing